Need Help?

Have a question on any of our American Heart Association (AHA) BLS CPR Virtual or Heartsaver CPR Virtual Course? Use the form to Contact Us or call our Customer Service: 1-973-694-2893

Office Hours: Monday - Friday 9am-5pm EST (Open Selected Weekends for Training)

Refund Policy

We understand that circumstances arise which are unavoidable and will require you to cancel or reschedule your intended course appointment. If you need to reschedule your zoom session, just use the links on the menu to "Schedule your Zoom" session for new appointment.

Once the equipment is shipped and/or you started the online course via the AHA's website there is no refund. If the equipment was not shipped and you did not start the online course, refund will be granted minus any credit card fee. If you received your AHA eCard, there are no refunds. If you took the wrong course and received your certification, there are no refunds.

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AHA Disclaimer:: The American Heart Association strongly promotes knowledge and proficiency in BLS, ACLS, and PALS and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the American Heart Association. Any fees charged for such a course, except for a portion of fees needed for AHA materials, do not represent income to the Association.